Amazon Delivery Failure

I ordered some Arm&Hammer baking soda for the fridges from Amazon. Got a notification that it was delivered this morning. Outside the house, there were 4 packages. One of them was for the neighbor across the street. I brought their package to their door. However my package was nowhere to be found.

I tried to go online. Amazon did not have an easy way for me to call them. The automated system said the package might be delivered later. That was a cop out. They obviously mis-delivered another package. Who knows what happened to my package.

I kept going through the maze of Amazon menus until I could talk with a human. The guy said a tracer was placed on my package. So he could not do anything for another 48 hours. I told him I would just have to call him back in 48 hours then. He said he could set up a call back from him.

This baking soda only costs $10. But it is the principle. When things get delivered fine, Amazon is great. Otherwise they make it hard to get any customer service. They just try to get you to navigate some online menus which just don't take care of the problem. This is a downside of dealing with the beast.