My initial response was to use competition. So I went to another provider. I got the cheapest Internet they provide. They had a special rate if you do automatic billing. No thank you. I said I want to receive a paper bill in the mail that I pay via check. I had to pay an extra fee for that. But I was okay. I thought we were good. I got my first bill in the mail and paid it.
This week I got a call and an email. The new Internet Service Provider said they were going to suspend our service due to non-payment. I checked my records. It has been almost 2 months since my last bill. I called them up and said they have not sent me a paper bill in a while. They told me I am forced to do paper free billing. WTF?
Apparently the original sales person either lied or did not know what they were talking about. They won't send me a paper bill in the mail. I can only receive digital notices of a bill. Not sure how I am going to respond. I might have to regroup and find another Internet Service Provider.