Aleks Math Failure

Little Kat is in the first semester at his 4 year college. He started off doing okay in Math. But then he got a couple failed grades. Momoko thought it was a mistake/fluke. Little Kat found out that the software that teaches him is on a forced schedule. If he does not keep up, he fails.

We got to the bottom of the problem. Little Kat was only doing math for the two times he went to college for his math class. That was less than 3 hours a week. Little Kat signed up for tutoring. And he pledged to spend 1 hour a day extra, in addition to the class time, to catch up.

A day later we found out that the first Module in Aleks was closing. Then Little Kat got locked out of his Module 1 topics. This would not work for me. He can't not learn math basics. That will result in utter failure. I had Little Kat ask his instructor for help. The instructor said the module was locked. Little Kat tried again by email, but the instructor refused.

Today Little Kat and I called the Math department admin. We explained the situation and asked how we could get Aleks unlocked. She said our only chance was to go to the math department chair. Little Kat and I constructed a terse but compelling email to the chairwoman. Little Kat got lucky. She said that if he finishes the current module in Aleks, then the past one will become unlocked for him.