Lunch Failure

I was scheduled to go to lunch with my friend today. He got busy and had to reschedule it. So I asked Momoko if she wanted to go out. Of course she did. Then she asked the kids to come along too. Since this will be the last time we go out before Kit Kat leaves to spend Christmas with her dad, we let Kit Kat decide on where to go. She wanted soup from Olive Garden.

Now our Olive Garden always has very poor service. I don't expect much when I go there. They continued their weak service today. Couldn't get any breadsticks until after the entire meal was done. I asked for butter to go with the breadsticks. Needed to ask a few times before I could get some. There were a lot of other failures - no lemon for the water, having to ask multiple times for water refills, long delays for the soup.

A manager came by and asked how our lunch was. I told him it was basically a failure. I gave him a few examples where the poor service pretty much ruined the lunch. The manager was apologetic. He agreed to comp one of the meals (take it off the bill). I thought that was at least an attempt to recover from the big time fail.

When my bill came, I saw that no meals were comped. I asked to speak with the manager. He said he comped my bill. Then I asked him to show me where. He then said that I must have received the wrong bill. When he came back with another bill, it was still wrong. The manager apologized and went back to take care of it.

In any other restaurant, I would have thought I was getting punked. You know, it was some type of candid camera to see how I would react to a setup. By I was in Olive Garden. I knew this was just their sorry service as usual. The only reason we even return is that the family loves some of their food.