Monday, October 20, 2014

Amazon Delivers

Momoko added Little Kat onto her Amazon Prime account. That way he could enjoy free two day shipping on most Amazon purchases. This came just in time because Little Kat wanted to buy a Halloween mask on Amazon.

Little Kat expected his shipment to arrive in two days. When it did not come, he tracked his package. The thing got misdirected to North Carolina. Fail. Amazon guarantees two day shipping for its Amazon Prime customers. Momoko encouraged Little Kat to contact Amazon and voice his displeasure.

Little Kat wrote an email to Amazon complaining about the long wait for his package. Amazon responded by refunding his purchase price, and allowed him to keep the merchandise. That was a good move. That's why I love Amazon. They know how to do customer service even when they screw up.

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